Provider policies are the rules for trying, paying, verifying identity, and using capacity across proxy products. If you’re new to the stack, start with our introduction to proxy services to see what these policies govern and why they differ by network type.
What ‘Provider Policies’ Include
Provider policies define how you can access a trial, when refunds apply, what identity checks are required, and what usage is acceptable. They exist to curb abuse, reduce payment risk, and protect network health.
In practice, you will meet four pillars: Trial, Refund, KYC, and Fair Use. Payment handling, chargebacks, and credits sit around them, but day-to-day decisions are driven by those four.
Why Policies Differ by Network Type
Stricter policies usually come with costlier or reputation-sensitive inventory. Residential and mobile products tend to have tighter trials, stronger KYC, and narrower fair-use envelopes than basic datacenter packs.
Providers tune rules by risk and supply. That is why rotating pools or higher-limit plans may require approval, while simple shared or virgin datacenter ranges are sold with lighter checks.
Trial Models You’ll See
Trials are short, limited versions of paid plans used to validate connectivity and target access. Expect time limits, smaller pools or caps, and sometimes a small fee or deposit.
Common patterns include 3–7 day windows, paid trials that convert to credit, inventory limits during trial, and auto-billing if you do not cancel before the deadline.
Continue with Trial Policy for specific formats and safeguards.
Eligibility, Limits, and Auto-Billing Risks
Eligibility filters often block disposable emails, high-risk signals, or certain uses even if the trial is advertised as free. Auto-renewals and low usage caps are the usual surprise points.
Track the exact end time, confirm the cancellation path, and keep usage below any stated caps until support confirms issues.
Refund Windows & Usage Caps
Refunds typically require a short request window and minimal use. Crossing a GB or percent threshold usually moves you from cash refunds to credits.
Crypto payments are commonly non-refundable. First-purchase-only clauses are frequent, and providers may verify logs before approving compensation.
Read Refund Policy for the typical thresholds and timing.
When Refunds Are Denied
Refunds are frequently denied after substantial usage, abuse signals, missed windows, or when problems stem from target blocks rather than service outage.
Document symptoms early, open a ticket before exceeding caps, and get the compensation method clarified in writing.
KYC Scope by Product Tier
KYC is more common for residential and mobile access, high-limit plans, and accounts with risk flags. Datacenter packs are often self-serve until limits rise.
Re-verification can happen after chargebacks, abuse complaints, or billing mismatches.
See KYC Policy for standard flows and decision points.
What Verification Typically Requires
Individuals should expect government ID and a selfie check; businesses should expect registration proof and domain mail. Questionnaires on intended use are common.
Name, payment method, and login signals should align. Inconsistencies are the most common delay.
Fair Use: How Limits Are Enforced
Fair use policies prevent bursty or abusive behavior by setting thread caps, bandwidth shaping, or target restrictions. Enforcement usually escalates from warning to throttling to suspension.
Expect rolling-window controls on concurrency, request rate, rotation cadence, and repeated login attempts or error spikes.
Details live in Fair Use Policy with examples of enforcement tools.
Signals Providers Monitor
Providers watch request volume, status-code mix, captcha frequency, gateway errors, and rotation timing. Sudden geo or ASN switching in large bursts can trigger throttles or reviews.
Stable throughput and measured rotation reduce false positives and keep pools usable for longer.
Pick the Right Policy Fit
Choose lighter KYC and simpler refund terms if you switch vendors often or test many targets. Choose stricter but clearer fair-use terms if you run steady volume on sensitive targets.
Match your risk tolerance to the policy: capacity and flexibility cost more scrutiny, while cheaper plans trade freedom for limits.
Checklist Before You Commit
Confirm the trial window and exact cancel path. Note refund deadlines, usage caps, and whether compensation is credits or cash.
Check KYC triggers and accepted documents. Read fair-use ceilings for threads, GB, and target categories before you scale.
Provider Policies FAQ
Are proxy trials really free?
Some are, but many require a small fee or deposit and will auto-renew if you do not cancel in time.
Why was my refund denied after a day of testing?
You likely crossed the usage threshold or missed the window; most policies set tight caps to prevent full use under refund terms.
Do all providers require KYC?
No. Datacenter plans are often instant-buy; residential and mobile, higher limits, or risk signals usually trigger KYC.
What actions violate fair use fastest?
High thread counts, login storms, rapid geo switching, and repeated 4xx/5xx spikes are common triggers for throttling or suspension.